Booking Questions
Where are you located?
Yes. You can book your lash appointment online through the Book Appointment page. Choose your lash service, select your preferred time and complete your booking details through the online booking system.
Where do I book my appointment?
You can book through the website using the Book Appointment page. All Book Now buttons across the website should link to the booking page.
Do I need to message on Instagram to book?
No. Bookings should be made through the website so your appointment details are organised properly. Instagram can be used for general questions, but appointment bookings should go through the online booking system.
What if I am not sure which service to choose?
You can review the Services page before booking. If you are still unsure, choose the service that feels closest to your preferred look or contact Chelsea before booking.
Will I receive confirmation after booking?
Yes. Once your booking is submitted, you should receive appointment details through the booking system. Exact appointment details are shared after your booking is confirmed.
Lash Service Questions
What lash services do you offer?
Alayah & Co Beauty Boutique offers Classic Lash Extensions, Hybrid Lash Extensions, Light Volume Lashes, Mega Volume Lashes, Infills and Lash Removal.
What are Classic Lash Extensions?
Classic lashes are a soft and natural lash option. They add length and definition without creating a heavy look, making them a good option for first-time clients or anyone who prefers a natural style.
What are Hybrid Lash Extensions?
Hybrid lashes use a mix of Classic and Volume techniques. They create a fuller look than Classic lashes while still keeping the style soft and wearable.
What are Light Volume Lashes?
Which lash style should I choose?
Infills and Removal Questions
What are lash infills?
Lash infills are maintenance appointments that help refresh your lash set as your natural lashes grow and shed. New extensions can be added where needed to help your set look maintained.
When should I book an infill?
Many clients book infills around 2 to 3 weeks, depending on their lash retention, natural lash cycle and aftercare. If you are unsure, contact Chelsea before booking.
What is the difference between a 2 week and 3 week infill?
A 2 week infill is usually for regular upkeep and a fresher look. A 3 week infill may suit clients who still have enough extensions remaining and need maintenance before starting again.
Do you offer lash removal?
Can I remove lash extensions at home?
Preparation Questions
How should I prepare before my appointment?
Please arrive with eye makeup removed where possible. Avoid mascara before your appointment and let Chelsea know if you have any current lash extensions, eye sensitivity or allergies.
Can I wear mascara before my lash appointment?
Should I remove eye makeup before my appointment?
What should I mention when booking?
How long does a lash appointment take?
Lash Aftercare Questions
How do I look after my lash extensions?
Avoid rubbing or pulling your lashes, keep them as clean as advised, brush gently when needed and follow any aftercare guidance Chelsea provides after your appointment.
Can I rub my eyes after lash extensions?
It is best to avoid rubbing or pulling your lashes, as this can affect both your extensions and natural lashes.
Can I wear eye makeup with lash extensions?
Heavy eye makeup is best avoided where possible. If you do wear eye makeup, use gentle care around the eye area and follow Chelsea’s aftercare guidance.
How often should I book infills?
This depends on your lash retention, natural lash cycle and preferred look. Many clients book infills around 2 to 3 weeks, but Chelsea can guide you based on your set.
Do lash results last the same for everyone?
No. Lash retention can vary based on your natural lashes, aftercare, lifestyle and the style you choose.
Location and Contact Questions
How should I prepare before my appointment?
Alayah & Co Beauty Boutique is a home-based lash studio in Brookfield, VIC.
Is the exact address shown on the website?
For privacy and appointment comfort, exact appointment details are shared after your booking is confirmed.
What are your business hours?
Appointments are available Monday to Thursday from 8am to 3pm and Friday from 8am to 2:30pm. Saturday and Sunday are currently closed.
How can I contact Chelsea?
You can call Chelsea on 0476 710 633 or visit the Contact page for enquiries.
Do you have Instagram?
Yes. You can follow Alayah & Co Beauty Boutique on Instagram at @alayahandco_beauty.